Refund & Returns Policy

Returns & Refunds

1. Eligible reasons to return the purchase or get a refund:

The Product is broken/mistaken, and 30 calendar days have not yet passed after the delivery.

2. Return process and terms to return the product and be eligible for a refund:

In order to be eligible for a refund, the customer has to contact the Company via email address provided here and return the product within 30 days after delivery. Returns are time-sensitive; therefore, if more than 30 calendar days have passed after the delivery, the Company will not offer the Customer a refund or price equivalent in-store credit.

The customer must provide us with some photos of the product and explain why they want to return it. In case of damaged products, we require the products to be returned in original and unused condition.

The product must be sent to the return address provided by the Customer Support team within 30 days after delivery. The customer must provide us with a copy of the shipping receipt with the tracking number. If the product is returned to a different address than the one that was indicated by the Customer Support team, the customer won’t be eligible for a refund.

Upon receiving and reviewing your return we will send you a confirmation email. You will receive a full refund within 14 days of receipt of the return. The refund will be credited to the same account used at the time of purchase.

All shipping costs regarding returns, refunds, and or exchanges are the sole responsibility of the customer. The Company does not provide pre-paid return shipping labels. The customer will be responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable. Depending on where the Customer lives, the time it may take for the returned or exchanged product to reach you may vary.

It is totally the responsibility of the Customer to return the product to the Returns Center indicated by the Customer Support team. 

The product must be sent to the return address provided by the Customer Support team within 30 days after delivery. The customer must follow the return process in order to be eligible for a refund.

Items returned to the Company that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.

In the case of broken products, we will arrange a replacement to be shipped to you once the photos have been reviewed and approved.

The Company provides a refund to the Customer’s original payment method for all full-priced items at the time your order is placed. There is no refund/reimbursement/replacement for gift vouchers. The refund guidelines only apply to products.

The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.

Cancellation Of The Order

The Customer has the right to cancel the order within 12 hours if the order was not shipped prior to the cancellation.

The Customer has to keep in mind that all orders are processed as quickly as possible so cancellations are time-sensitive.